RETURN POLICY
Phellicia Return Policy
At Phellicia, we stand behind the quality of our products and want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Returns
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We accept returns within 14 days of the purchase date.
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Items must be:
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Unworn, unwashed, and unused
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In original condition with all tags attached
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Returned in original packaging (if applicable)
Returns requested after 14 days will not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned:
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Sale or discounted items
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Gift cards
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Custom, limited-edition, or promotional items
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Items showing signs of wear, damage, or alteration
How to Start a Return
To begin a return:
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Email us at info@phellicia.com within 14 days of purchase
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Include your order number and reason for return
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Once approved, we’ll send you return instructions
Returns sent without approval may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
Refunds
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Once your return is received and inspected, you will be notified of approval or rejection.
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Approved refunds will be issued to the original payment method within 5-10 business days.
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Processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges at this time.
If you need a different size or item, please return your original order and place a new one.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos and your order number. We’ll make it right.